Pay CC is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Senior Technical Support Agent to join our rapidly growing team in Cyprus. The candidate will be responsible for developing our customer success strategy to ensure a high level of customer satisfaction.
Main Responsibilities:
- Provide expert technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
- Diagnose and troubleshoot complex technical problems, offering timely and effective solutions.
- Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
- Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
- Demonstrate a strong understanding of API documentation.
- Work closely with clients to guide them through the integration process, leveraging API documentation effectively.
- Build and maintain strong relationships with clients, understanding their unique requirements and providing tailored technical support.
- Act as a liaison between clients and internal teams to address and resolve issues promptly.
- Stay updated on industry trends and advancements in payment solutions.
- Contribute to the enhancement of internal processes and workflows for improved efficiency.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support, particularly in the payments industry.
- Strong understanding of API documentation and integration processes.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
- A competitive salary package.
- Work from a modern and spacious office in Cyprus.
- Join a dynamic team in a fast-paced working environment.
- Continuous opportunity for growth and career development.
- Full training will be given to the successful candidate.
