About the job

Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Customer Success Manager to join our rapidly growing team in Cyprus. The candidate will be responsible for building long term customer relationships.

Main Responsibilities:

• ‍Establish and maintain a professional relationship with Merchants, being their main point of contact within the Company.
• Understand Clients' business objectives and tailor our payment solutions to meet their specific needs ensuring a high level of service is delivered to the Client.
• Collaborate with Sales and Onboarding Teams to ensure the complete set up of Merchant accounts in accordance with business agreements and Company standards.
• Provide comprehensive training, updates and changes to Merchants on our payment services and features.
• Monitor the performance of existing merchants by analysing the financial data and assist in improving and optimising their payments.
• Keep regular communication with merchants on an ongoing basis.
• Proactively monitor client accounts and payment activity to identify and address potential issues.
• Respond to Client enquiries and provide effective solutions in a timely manner.
• Identify opportunities for upselling additional services or features that align with Client goals.
• Provide Clients with regular reports on payment activity and performance metrics.

Qualifications:

• A minimum of 2 year’s experience within the Payment Industry, at a Payment Service Provider or within Fintech.
• Fluent English speaker. With any other languages considered advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• A competitive salary package depending on your experience.
• Join a dynamic team in a fast-paced working environment.
• Continuous opportunity for growth and career development.
• Representing the company at international events.
• Team building activities.